Reschedule Your Visit

If you are looking to reschedule your visit with us, please note the following:

• Your scheduled time cannot be within 72 hours 
• Your new ticket MUST match the value of your original ticket 
  • Weekday tickets CANNOT be exchanged for Weekend tickets

Please use the instructions below to reschedule your visit to our park. We look forward to seeing you under the lights! 

1. Access our rescheduling portal 
2. You will be prompted to Login or create an account with the email associated with your order
   1. This must be the same email address that you used to purchase your ticket
3. Select the ticket that you would like to reschedule
4. Once you see your order details, select "Change Date or Time"
5. Select your new date and time
6. Your order will update and you can view/download your updated tickets!

*Please ensure your new date matches your ticket type (I.e. if you originally purchased a weekday ticket you must choose another weekday, as your new ticket must be the same value as your original ticket.)*

If you have questions, please email help@worldofillumination.com.