When purchasing your ticket, the time slot you reserved is your arrival window, not the time you will enter the show. By arriving during this arrival window, you allow for a smooth traffic flow for all guests. For example, should you buy a 6:00 pm ticket, you can enter the park any time between 6:00 pm and 6:30 pm where our staff will process your ticket to begin your journey.
We will have several lines to get you in the queue to enter the magical world of lights. You will be provided with the FM radio station to tune into once you enter the show. As long as you arrive during your reserved time slot you will get into the show, even if you are at the back of the line. There will be peak hours where the wait times will be longer than normal. During these peak times, as long as you are in line, you will see the show. Our staff of hard-working elves will take great care of you and make sure you get into the queue and have a memorable experience.
Since we have online reservations only and no tickets available at the gate, anyone who arrives in line without a ticket will be directed to the exit lane and they will have the opportunity to purchase a ticket for a later time slot. They can then return during their reserved time slot.
While we work very hard at keeping wait times to a minimum, attendance does spike on weekends and holidays. We recommend bringing anything to keep the kiddos entertained while you make your way into the show. You can also save time and money by visiting us Monday – Thursday.