How To Avoid Long Wait Times?

Elf Chris
Elf Chris
  • Updated


Navigating Wait Times at Our Popular Experiences 


At our experiences we take pride in the enthusiasm and joy our visitors bring, and it's no surprise that our experiences  are incredibly popular. However, popularity can sometimes mean longer wait times, especially on weekends , holidays and during the week of Christmas. We diligently work to keep these waits to a minimum, to ensure you have a fantastic experience during your visit.


Prepare for High Traffic Days


In the ticket purchase flow, you will be able to see a calendar that shows our pricing and a color code that indicates High Traffic, Medium Traffic and Low Traffic days. We are hoping that this gives you the information to pick the best day for you. If you plan to visit during High Traffic and Medium Traffic days, we recommend coming prepared. Bring items to keep the kids entertained while you make your way into the show. This will help ensure your visit remains enjoyable even during busy times.


Arrival Window


Please note that your arrival window signifies your designated arrival time, not the actual time you will be able to start the experience. This system is designed to manage traffic flow effectively, reduce wait times, and create a smoother experience for everyone. However, during High Traffic days and hours, longer waits may occur.


We appreciate your understanding regarding factors that can sometimes be beyond our control. If you do find yourself waiting for an extended period and would prefer to return during a less busy time, please don't hesitate to contact us. We're more than happy to help you reschedule your ticket.


Securing Your Preferred Day and Time


Our popularity means that we may sell out on certain nights, especially on weekends and around the holidays. To ensure you secure your preferred day and time, we recommend reserving your arrival window well in advance. If a window is marked as sold out, it may become available if another guest modifies their reservation.


Your Magical Experience


We greatly appreciate your understanding and flexibility as we work tirelessly to make your experience as enjoyable as possible. Your satisfaction is our top priority, and we're honored to be part of your magical journey. Thank you for choosing us, and we look forward to creating unforgettable memories with you! 🌟🚗✨