HOW DO I REDEEM MY TICKET VOUCHER?

Costco/VIP Vouchers

Please watch the tutorial video below, then visit www.worldofillumination.com/redemption to begin the ticket voucher redemption process.

1. Select either “Redemption” at the top of the page, or “Redeem Voucher” in the middle of the page to begin the ticket voucher redemption process.
2. Click on “Arizona” or “Georgia” depending on where you will be seeing the show.
3. Check your voucher.  If your voucher says “VIP,” select the “VIP” button.  If your voucher says “Anyway,” select the “Anyday” button.
4. Select the date that you’d like to attend the show.
5. From the list below the calendar, select the correct time slot and the Theme Park/location that you’d like to visit in your region.
6. Arizona customers: you will see various times for our Arctic Adventure and Rockin’ Christmas parks.  Make sure you select not only the time slot, but the park and location you’d like to visit.
7. Hit “Redeem Voucher” when you have identified your desired park and time.
8. Enter the “Access Code” as it appears on your voucher.
9. When prompted, enter “1’ in “Quantity” - if you try to enter a number larger than “1,” you will not be able to continue to the next step.
10. Click “reserve selected tickets.”
11. Once you reach the “cart” screen, you’ll have the option to add 3D glasses for an additional cost.  Once you’ve added the glasses, or, if you wish to proceed without adding the glasses, hit “Proceed to Checkout.”
12. You’ll then be able to create an account to keep track of your orders and checkout, or, simply checkout as a guest.
13. Now, you will see your Shopping Cart.  Select your preferred Ticket Delivery Method and enter the Payment Information.  Please note - if you are only redeeming a ticket with no additional purchases (3-D glasses, etc.), you will not be asked to provide any credit card or related payment information.
14. When you reach the “Complete Order” page, please review and confirm your agreement to our Privacy Statement and Terms of Use.  Once you have confirmed your agreement, hit “Place Order.”
15. Congratulations!  You have successfully redeemed your ticket voucher.  On this page, you will see an Order Number - please keep this number for future reference; if you lose or cannot locate your ticket, you will need this order number.