Are Tickets Refundable?

Elf Chris
Elf Chris
  • Updated


At World of Illumination, we value your experience and aim to provide the best possible show for our guests. As outlined in our Terms and Conditions, all ticket sales are final and non-refundable. Much like concerts or other live events, our operations are finely tuned to accommodate our pre-purchased ticket holders. This approach enhances the experience for you, ensuring a smooth, enjoyable, and timely visit.

We understand that unforeseen circumstances may arise, preventing you from attending a show at one of our Holiday Drive-Through Theme Parks. In such cases, World of Illumination is pleased to offer a one-time rebooking opportunity, provided you make the request no less than 72 hours prior to your originally scheduled date and time. We'll gladly reschedule your visit for a date and time equivalent in value, within the same season as your originally purchased ticket.

Please note that rebooking requests made within 72 hours of your reserved date and time cannot be accommodated. We appreciate your understanding and look forward to welcoming you to our magical displays of light and wonder. Thank you for choosing World of Illumination for your holiday celebration! 🌟🎆