Refunds:
At World of Illumination, we are committed to delivering an exceptional experience for all our guests. As stated in our policy, all ticket sales are final and non-refundable. Like concerts and other live events, our operations are meticulously planned to accommodate pre-purchased ticket holders, ensuring a seamless, enjoyable, and timely visit for everyone.
We recognize that unforeseen circumstances may arise, preventing you from attending one of our Holiday Drive -Through Theme Parks. To assist in such situations, we offer a one-time rebooking opportunity, provided your request is made at least 72 hours before your originally scheduled date and time. We'll gladly reschedule your visit for a date and time of equal value within the same season as your original ticket.
Please note that rebooking requests made within 72 hours of your reserved date and time cannot be accommodated. We appreciate your understanding and look forward to welcoming you to our magical displays of light and wonder. Thank you for choosing World of Illumination to celebrate your holiday season!