If you purchased a presale ticket and did not receive a confirmation email, please email our elves email@example.com or submit a request here
If you cannot find your ticket or order confirmation email when you get the to park, one of our elves can look it up for you!
Checking in will be quicker if you have your QR code ready to be scanned via smartphone or printed ticket. You can also take a screenshot in advance in case of connectivity issues at the park. But if you can't find the ticket or your phone battery dies, simply provide your name and email address to the Elf when you arrive at the park.