HOW CAN WE HELP?

Help Articles

• Where Are Your Locations, Hours & Dates of Operation?

  Our parks welcome guests Tuesday through Sunday from 6:00 PM to 10:00 PM, with extended hours on especially magical nights when wait times run...

• Running Late For Your Arrival Window?

  We understand that life can be unpredictable, and if you’re running late and miss your assigned arrival window , don’t worry - no rushing or s...

• Can I Have My Dog/Cat In The Car?

  Certainly! Given that this is a drive-through experience, your pets are more than welcome to join you in your car. We do kindly ask that you e...

• Are There Vehicle Restrictions?

  To ensure the safety and enjoyment of all our guests and technicians, we have certain vehicle restrictions in place. Our shows feature tight t...

• Will The Parks Close Due To Inclement Weather?

  The safety of our guests and team is our absolute top priority! Certainly, it is indeed possible. In light of the occasional rain and snow, ou...