Running Late For Your Arrival Window?

Elf Chris
Elf Chris
  • Updated

We completely understand that life can throw unexpected surprises your way. If you find yourself running a bit behind schedule and miss your originally assigned arrival window, don't worry—we've got your back!

Here's how we'll make sure you can still enjoy the magic:

  1. First, double-check that your ticket is for the correct day and location to avoid any confusion.

  2. Once you've confirmed your ticket details, simply enter the line whenever you arrive. No need to stress about being right on time!

  3. Our friendly ambassadors will be on hand to scan your ticket and smoothly guide you into the show.

  4. And here's the best part: because our show runs continuously, you won't miss a single moment of the enchantment. In fact, the fun truly begins as soon as you enter the show!

So, relax, take your time, and know that we're here to ensure you have a fantastic experience, no matter what life may throw your way. Let the magic unfold as you embark on this unforgettable journey! 🌟🚗✨

What is your arrival window?

Your time slot represents your designated arrival window to the show, not your actual showtime. This system helps us manage traffic flow effectively, reducing wait times and ensuring a smoother experience for everyone. However, it's important to note that your arrival window does not guarantee an immediate entry, especially during peak days and hours when longer wait times can occur.

We're committed to providing you with the best guest experience possible, but some factors are beyond our control. We appreciate your understanding in this regard.

Should you find yourself in line for an extended period and would prefer to return during a less busy time, please don't hesitate to contact us. We'll be more than happy to help you reschedule your ticket for a more convenient moment.

It's worth mentioning that our popularity means we may sell out on certain nights. To secure your preferred day and time, we recommend reserving your arrival window well in advance. If a window is marked as sold out, it will only become available if another guest modifies their reservation.

We appreciate your understanding and flexibility as we strive to make your visit to the park as enjoyable as possible. Thank you for choosing us to be part of your magical holiday! 🌟🚗✨